Debug info is important for helping us diagnose problems you have experienced using AuthoredUp. It contains up to the moment logs, your profile link, some LinkedIn-related information, and errors that have prevented AuthoredUp from working properly.
Here's how to get the debug info.
1. Use AuthoredUp until you encounter the problem
2. Go to the Account and settings and find "Collect debug info" at the bottom.
In the extension, it looks like this:
On the platform, it looks like this:
3. Click the button and confirm. You will be prompted to download a debug info file to your device.
If you have problems logging in, debug info will be available in the same place, at the bottom of the screen.
If AuthoredUp has crashed entirely (you see the red badge in LinkedIn), please click here.
Note that it is very important to capture the debug info immediately after you experience the issue. That's the only way it will contain the information about the problem itself, as opposed to unrelated data when everything is working correctly.
Once you have the debug info, please attach it when you create a support ticket. For more help about reporting bugs, click here.
If you are already in communication with our customer support, you can attach the file to a response email.
If you experience any issues sending us the debug info file, you can also copy its content straight into an email. We should be able to make use of it.