Debug info is important for helping us diagnose problems you have experienced using AuthoredUp. It contains up to the moment logs, your profile link, some LinkedIn-related information, and the error that has prevented AuthoredUp from working.
There are two ways to get debug info, depending on the specific situation you have encountered.
Situation 1: AuthoredUp works but is exhibiting some problems
In this situation, you weren't shown an explicit error but feel like something isn't working as it should. Here's what you should do.
1. Use AuthoredUp until you encounter the problem
2. Go to the Account and settings and find "Collect debug info" at the bottom.
3. Click the button and confirm. You will be prompted to download a debug info file to your device.
If you have problems logging in, debug info will be available in the same place, at the bottom of the screen.
Note that it is very important to capture the debug info immediately after you experience the issue. That's the only way it will contain the information about the problem itself, as opposed to unrelated data when everything is working correctly.
Situation 2: The extension has shown an error
This error will be shown in the AuthoredUp badge, which will turn red.
When you open the popup, you will see a red box with an error message and instructions. Click the "Download error info" button.
This is called "error info" because it contains additional information related to the error you have encountered.
After you have the debug info
1. Go to our help request page, here: https://authoredup.com/help/request
2. Pick "I have a technical issue" as the purpose of your help request
3. Click on the upload field and add the debug info file you have downloaded earlier.
4. Click submit.