Help articles
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Help articles
Request help
Help articles
General
What web browsers do you support?
How to embed LinkedIn text formatter to your website?
How to embed post preview generator to your page?
How to embed LinkedIn text staircase to your webiste?
Embed LinkedIn Headline Writer to your website
How to embed About Me Writer for LinkedIn to your website
How to subscribe to AuthoredUp?
What does the Custom Growth Plan include?
What are the differences between the individual and business plans?
Which languages do you support?
AuthoredUp for Nonprofits Discount Program
AuthoredUp affiliate program 🌟
Do you support newsletter formatting through your tool?
How often do you release updates and new features for AuthoredUp?
Can I use AuthoredUp on mobile devices?
Why Formatted Text (Italic and Bold) Doesn't Always Work for Non-English Letters
What is the difference between blue and green AuthoredUp?
I changed my browser. How to get AuthoredUp on a new one?
Where can I find AuthoredUp extension for Chrome, Brave, Microsoft Edge and Opera browser?
My bold text looks different in the editor and preview section. Why is that?
Is the content you’re formatting accessible to screen readers for people who are visually impaired?
I would like to suggest a feature. Can I do it?
What's in your roadmap?
Account
How do I try AuthoredUp? How to start my free trial?
How to connect a LinkedIn profile with an AuthoredUp account?
How do I cancel my subscription?
How do I cancel my trial?
How can I downgrade from Business Plan to Individual Plan?
I forgot my email
How do I remove AuthoredUp extension?
What is the Difference Between the AuthoredUp Token and Extension Cookie?
How do I change my email address?
How do I sign in using an extension token?
How do I connect multiple LinkedIn profiles? How do I manage multiple individual LinkedIn accounts?
User Guide
Are there video tutorials available for using AuthoredUp?
How to collect and access your Saved posts in AuthoredUp?
How to publish or share a post in a group?
How to assign your drafts to profiles and company pages?
How to see my scheduled posts?
How to upload video using AuthoredUp?
How to Edit, Reschedule, or Delete a Post with AuthoredUp
Some data is missing. How to get it into AuthoredUp?
How to collect connection data?
How to collect followers data?
How to manage and remove tags?
How to save Document in drafts
Why should I remove link card from my posts?
How to export my post analytics?
How can I hide posts that I don't want to track anymore?
I'm no longer a company page admin. How do I remove its posts from AuthoredUp?
"Can't be saved" error when uploading a video
How to add tags in AuthoredUp?
Can I save my templates to AuthoredUp?
How to add endings to my LinkedIn post?
How to use AuthoredUp Calendar?
How to personalise tables in AuthoredUp?
How to add a gif to the LinkedIn post?
How to change the language of hooks and endings?
How to turn on a dark mode?
Can I get a previous version of my draft?
What content types (image, PDF, video...) do you support as post attachments?
How to collect data for a company page?
How to install AuthoredUp on a mobile phone?
How do I post without AuthoredUp?
How to publish LinkedIn post via AuthoredUp extension?
How to hide AuthoredUp badge from LinkedIn?
How do I run AuthoredUp in incognito mode?
How do I manage my actors (connected profiles, company pages and groups)?
How to schedule a post via AuthoredUp?
How to save your snippets in AuthoredUp?
How to add hooks to my LinkedIn post?
How to reuse my LikedIn posts?
How to add attachments to my LinkedIn post (image, video, PDF, poll, event)?
How to use AuthoredUp platform for writing and editing content?
How to download my drafts?
How to add bold, italic, bullet points, number lists to your LinkedIn post?
How do I update AuthoredUp extension to the latest version?
How can I save drafts on AuthoredUp?
What type of content can I save in AuthoredUp drafts?
How to add emojis to a LinkedIn post?
What is my public profile?
Business plan
How to use AuthoredUp for employee advocacy?
How to use AuthoredUp as a ghostwriter? How to post content on someone's behalf?
How to access team analytics?
How to share draft with my team members?
How can I upgrade from Individual Plan to Business Plan?
How to Create and Manage your Organization in AuthoredUp?
What are the different roles available for the Business Plan on AuthoredUp, and what are their capabilities?
Who qualifies as a team member in AuthoredUp? Do they all need to be from the same company?
How to invite my colleagues to join our AuthoredUp Organization?
Who is Business Plan for? How it works? What do I pay for?
How can I post as a company page using AuthoredUp?
Billing
How to change the billing details?
If more than one team member connects the same profile, does it get charged double?
How to buy additional licenses if I have a business plan?
How to Upgrade from Monthly to Annual Plan?
How do I add my VAT number during checkout?
What payment methods does AuthoredUp accept?
Do I have to pay to manage LinkedIn company pages through AuthoredUp?
Troubleshooting
AuthoredUp has crashed, and is now red! What do I do?
How to open CSV files?
Some of my published drafts still show up as active
Analytics data is different between LinkedIn and AuthoredUp. Why is that?
How do I provide a list of all my installed extensions?
AuthoredUp extension says "Invalid email or password", but I am sure it's correct
How to provide additional logs to customer support?
Some of my published posts don't show up in AuthoredUp. How do I collect them?
How do I check AuthoredUp's version number?
How do I get debug info?
Compliance
Does AuthoredUp affect post impressions on LinkedIn?
Do you have ISO27001 certificate?
Why do I have to manually collect my data? Why can't you automate?
Does AuthoredUp comply with GDPR or other data protection laws?
What can cause an "Important notice from LinkedIn"?
How to delete my account?
Do you take my cookie?
Is AuthoredUp a tool for LinkedIn automation?
Are you affiliated with LinkedIn?
Can AuthoredUp access my private data? Can you read my emails and passwords?
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